Troubleshooting

Our bot's advanced features mean users may encounter unique issues. This section addresses common problems, ordered from most frequent to less frequent.

Each problem is presented as a question, followed by troubleshooting steps and the trigger type.

My command doesn't trigger Word

Possible Causes:

  • Incorrect Permission Level: Have you set the minimum permission level for the command execution to None?

    • No: Change the permission level to None, save the changes, and try again.

    • Yes: Continue to the next possible cause.

  • Special Characters in Trigger: Does your command trigger contain any special characters? Special characters can sometimes interfere with trigger recognition.

The bot failed to assign a role

Troubleshooting Steps:

  1. Insufficient Bot Permissions: Ensure the bot has sufficient permissions to assign roles. Granting the bot Administrator permissions is the easiest way to resolve permission issues.

  2. Role Hierarchy: The bot's role (@Custom Command) must be higher in the server's role hierarchy than:

    • The role the bot is trying to assign.
    • All roles the member already has.

    You can adjust the role hierarchy in your Discord server settings.

    Hierarchy example

Still having trouble?

If these steps don't resolve the issue, please reach out to our staff on the support server for personalized assistance.